Return Policy

Return Policy

Last updated: 13 May 2026

This Refund Policy explains how refunds, returns, replacements, cancellations, damaged parcels, missing orders, and related issues are handled by Verified Vials, a trading name of RKCKMJ LTD.

Verified Vials supplies products strictly for laboratory research use only. Our products are not intended for human consumption, veterinary use, cosmetic use, diagnostic use, medical use, therapeutic use, supplementation, wellness use, performance enhancement, personal use, or administration to humans or animals.

This policy is offered in addition to, and does not limit, any rights you may have under applicable law.

Trading name: Verified Vials
Legal entity: RKCKMJ LTD
Company number: NI731628
Registered office: Unit 1, 232-240 Belmont Road, Belfast, Northern Ireland, BT4 2AW
Email: support@verifiedvials.com

For all refund, return, cancellation, damaged parcel, missing order, or product issue enquiries, please contact:

support@verifiedvials.com

Please include your order number, full name, delivery address, and a clear description of the issue.

All products supplied by Verified Vials are intended strictly for laboratory research use only.

By purchasing from Verified Vials, you acknowledge that products are supplied as specialised research materials and must be handled, stored, and used only in accordance with appropriate laboratory procedures, applicable laws, product documentation, and safety requirements.

Products must not be used for human consumption, veterinary use, cosmetic use, diagnostic use, medical use, therapeutic use, supplementation, wellness use, performance enhancement, personal use, or administration to humans or animals.

Refunds, returns, and replacements will not be provided where an issue arises from prohibited use, misuse, improper storage, incorrect handling, contamination after delivery, reconstitution, unauthorised alteration, or use outside the product’s intended laboratory research purpose.

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact:

support@verifiedvials.com

A cancellation request is not guaranteed until confirmed by Verified Vials.

If your order has not yet been dispatched and we are able to cancel it in time, we will issue a refund to the original payment method.

If your order has already been processed, packed, dispatched, handed to a courier, or otherwise entered fulfilment, it may no longer be possible to cancel before dispatch. In that case, the return and cancellation terms in this policy will apply.

Where you purchase as a consumer and a legal right of cancellation applies, you may have the right to cancel your order within 14 days of receiving the goods.

References to consumer cancellation rights are included to reflect applicable law. They do not change the research-use-only nature of Verified Vials products.

To request cancellation, contact us at:

support@verifiedvials.com

You must contact us before returning any product.

Where a return is accepted under consumer cancellation rights, the product must be returned:

unused
unopened
unreconstituted
with all seals intact
in its original packaging
with all labels intact
with no evidence of tampering, contamination, mishandling, or improper storage
using a tracked delivery service

You are responsible for return postage costs unless the product is faulty, damaged, incorrect, or not as described.

We may refuse a return or reduce a refund where a product has been opened, unsealed, damaged, contaminated, mishandled, improperly stored, altered, reconstituted, or otherwise returned in a condition that prevents safe resale or verification.

Because Verified Vials supplies specialised laboratory research materials, we cannot accept change-of-mind returns where the product has been:

opened
unsealed
reconstituted
used
handled outside appropriate laboratory conditions
exposed to unsuitable storage conditions
contaminated
damaged after delivery
altered
relabelled
tampered with
returned without original packaging
returned with broken or missing seals
returned in a condition that compromises chain of custody, quality, identity, or safe handling

We also do not accept change-of-mind returns for products that are custom-prepared, specially sourced, made to order, batch-specific, or otherwise supplied to meet a specific research request, unless required by applicable law.

Business, trade, laboratory, research, or organisational buyers do not have automatic change-of-mind return rights unless expressly agreed in writing by Verified Vials or required by applicable law.

If you believe your order has arrived damaged, faulty, incorrect, or not as described, contact us as soon as possible at:

support@verifiedvials.com

Please include:

your order number
product name
batch number, where applicable
clear photographs of the product
photographs of the outer packaging
photographs of any damage, leakage, broken seal, or incorrect item
a description of the issue
details of how the product was received and stored

For transit damage, please contact us within 7 days of delivery where possible so that we can investigate with the courier. This does not affect any statutory rights you may have.

Do not dispose of the product or packaging unless we ask you to do so. We may need the original product, vial, label, packaging, courier label, or other evidence to verify the issue.

Where a product is confirmed to be faulty, damaged in transit, incorrect, or not as described, we will provide an appropriate remedy. This may include:

replacement
refund
partial refund
corrected documentation
another remedy required by applicable law

The remedy offered may depend on the nature of the issue, the product involved, stock availability, legal requirements, and whether the product can be verified.

A product will not normally be considered faulty, damaged, or not as described solely because:

the research outcome is not what you expected
the product is unsuitable for an undisclosed or prohibited purpose
the product was selected incorrectly by the customer
the product was stored incorrectly after delivery
the product was handled improperly after delivery
the product was opened, reconstituted, contaminated, or altered after delivery
the product was used outside appropriate laboratory research conditions
the product was used for any prohibited purpose
the vial contents appear visually minimal due to lyophilisation or low material volume
the customer expected guidance relating to dosage, administration, human use, veterinary use, cosmetic use, medical use, therapeutic use, or personal use

Many research peptides are supplied in lyophilised form. The contents of a vial may appear minimal, settled, or difficult to see. This does not necessarily mean the vial is empty or defective.

Customers should refer to the product label, product page, Certificate of Analysis, Safety Data Sheet, and any product-specific documentation provided.

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@verifiedvials.com

We will review the tracking information and may open an investigation with the courier.

Where a parcel is confirmed as lost in transit by the courier, we may offer a replacement, refund, or another appropriate remedy depending on the circumstances.

We are not responsible for delays caused by the courier, incorrect delivery information supplied by the customer, failed delivery attempts, refusal to accept delivery, unpaid customs charges, import restrictions, customs inspections, or events outside our reasonable control.

If tracking shows that a parcel has been delivered, but you have not received it, we may ask you to provide additional information so that the courier can investigate. The outcome will depend on the courier investigation and the available delivery evidence.

Customers are responsible for providing complete and accurate delivery information at checkout.

We are not responsible for loss, delay, failed delivery, or return of a parcel caused by:

incorrect address details
incomplete address details
incorrect postcode
missing business name
unavailable recipient
refusal of delivery
failure to collect from a depot or pickup location
failure to respond to courier contact
delivery restrictions at the destination

If an order is returned to us due to incorrect address details, failed delivery, or refusal of delivery, we may, at our discretion, offer re-dispatch once additional shipping costs are paid.

Refunds may be refused or reduced where the failed delivery was caused by customer error, refusal, non-collection, or failure to comply with courier requirements.

Customers are responsible for providing complete and accurate delivery information at checkout.

Verified Vials is not responsible for loss, delay, failed delivery, return, or non-delivery caused by:

incorrect address details
incomplete address details
incorrect postcode
missing business name, where applicable
unavailable recipient
refusal of delivery
failure to collect from a depot or pickup location
failure to respond to courier contact
inaccessible delivery location
delivery restrictions at the destination

If an order is returned to us due to incorrect address details, failed delivery, non-collection, or refusal of delivery, we may, at our discretion, offer re-dispatch once additional shipping costs are paid.

Refunds may be refused or reduced where failed delivery was caused by customer error, refusal, non-collection, or failure to comply with courier requirements.

Delivery timeframes are estimates unless expressly stated otherwise.

Verified Vials is not responsible for courier delays, postal delays, customs delays, weather disruption, strikes, operational disruption, local delivery issues, or events outside our reasonable control.

A delay in delivery does not automatically entitle you to a refund, cancellation, or replacement unless required by applicable law.

Where a delay may affect product integrity, we will review the circumstances, product type, dispatch conditions, tracking history, and available evidence before determining whether any remedy is appropriate.

Customers outside the United Kingdom are responsible for ensuring that products can be lawfully imported, possessed, handled, stored, and used in their destination country.

Verified Vials is not responsible for:

customs delays
customs refusal
border inspections
seizure
destruction
import restrictions
local regulatory restrictions
unpaid customs charges
import VAT
duties
brokerage fees
storage fees
returned international parcels
delays caused by customs or border agencies

We do not guarantee that any product can be imported into any specific country.

Refunds will not normally be issued where an order is delayed, refused, seized, destroyed, returned, or held by customs, border agencies, or local authorities due to import restrictions, customer failure to comply with local requirements, unpaid duties, unpaid taxes, or other destination-country issues.

If an international parcel is returned to us by a courier or customs authority, any refund or re-dispatch will be assessed at our discretion and may be reduced by shipping costs, return costs, customs charges, handling costs, payment processing fees, and any loss in product value caused by delay, storage conditions, or compromised chain of custody.

You must contact Verified Vials before returning any product.

To request a return, email:

support@verifiedvials.com

Please include:

order number
full name
delivery address
product name
batch number, where applicable
reason for return request
photographs, where relevant
any supporting information requested by Verified Vials

Do not send products back without written return authorisation.

If we approve a return, we will provide return instructions. Returns must be sent using a tracked delivery service.

Products returned without authorisation may be refused, delayed, or returned to the sender.

Approval to send a product back for inspection does not guarantee that a refund, replacement, or other remedy will be issued.

Returns must only be sent after your return request has been approved in writing.

Return address:

Verified Vials / RKCKMJ LTP
Unit 1, 232-240 Belmont Road
Belfast
Northern Ireland BT4 2AW

Where a return is due to a confirmed faulty, damaged, incorrect, or not-as-described product, Verified Vials will cover reasonable return shipping costs where required by applicable law or where agreed by us in writing.

For any authorised return not caused by Verified Vials, the customer is responsible for return shipping costs.

We recommend using a tracked and insured delivery service. Verified Vials is not responsible for returned parcels that are lost, delayed, damaged, or incorrectly delivered by the return courier.

Where a refund is approved, it will be issued to the original payment method used for the order.

We do not normally issue refunds to a different card, bank account, person, or payment method.

Refunds will be processed within a reasonable period after approval and, where applicable, after we have received and inspected the returned product or received satisfactory evidence.

Your payment provider, bank, card issuer, or payment platform may take additional time to make the refunded amount available to you.

Verified Vials is not responsible for delays caused by payment providers, banks, card issuers, or payment platforms after we have processed the refund.

Where a refund is required under applicable law, we will refund delivery charges where required.

If you selected a premium, express, enhanced, or non-standard delivery option, we may only refund the cost of standard delivery where permitted by law.

Delivery charges will not normally be refunded where an order is returned, delayed, or undelivered due to:

customer error
incorrect address
failed delivery
refusal of delivery
non-collection
customs issues
unpaid duties
unpaid taxes
import restrictions
circumstances outside our control

We may issue a partial refund where appropriate, including where:

only part of an order is affected
some items are missing, incorrect, or damaged
a returned item is not in its original condition
packaging, seals, labels, or documentation are missing or damaged
shipping, customs, payment, handling, or return costs need to be deducted where permitted
the product value has been reduced due to handling, delay, storage issues, contamination risk, or compromised chain of custody

Nothing in this section limits any rights that cannot be excluded under applicable law.

If you believe product documentation is missing, incorrect, or incomplete, contact us at:

support@verifiedvials.com

This may include enquiries relating to:

Certificate of Analysis
Safety Data Sheet
batch information
product label
storage information
order documentation

Where appropriate, we may provide corrected or additional documentation.

A documentation request does not automatically require a product return, refund, or replacement unless the product is confirmed to be incorrect, faulty, not as described, or otherwise subject to a remedy under applicable law.

Verified Vials does not provide medical advice, dosage guidance, administration guidance, injection guidance, treatment advice, veterinary advice, cosmetic-use advice, or personal-use advice.

Refunds will not be provided because a customer expected or requested guidance relating to human use, animal use, cosmetic use, therapeutic use, dosage, administration, or personal use.

Any enquiry suggesting intended use outside laboratory research may result in refusal, cancellation, restriction, or termination of the order or account.

We may refuse a refund, return, replacement, or cancellation request where:

the product was used or intended for a prohibited purpose
the product was opened, unsealed, reconstituted, contaminated, altered, or mishandled
the product was stored incorrectly after delivery
the product was exposed to unsuitable temperature conditions after delivery
the product was damaged after delivery
the issue resulted from customer error
the product was ordered incorrectly
the product is no longer required
the customer changed their mind
the product was returned without authorisation
the product was returned without tracking
the returned product cannot be verified
chain of custody has been compromised
storage conditions after delivery cannot be verified
the customer failed to provide requested evidence
the customer disposed of the product before investigation
the order was affected by customs refusal, seizure, unpaid duties, unpaid taxes, or import restrictions
the claim relates to prohibited human, veterinary, cosmetic, medical, therapeutic, supplement, wellness, performance, or personal use

Nothing in this policy limits any rights that cannot be excluded under applicable law.

If you have an issue with an order, please contact us first at:

support@verifiedvials.com

We will review the issue and attempt to resolve it in accordance with this policy.

Where a chargeback or payment dispute is raised, we may provide order records, tracking information, customer communications, product documentation, delivery evidence, refund history, and compliance records to the relevant payment provider, card network, bank, or dispute handler.

Verified Vials may cancel, refuse, restrict, or refund an order where we reasonably believe that:

the order may breach our research-use-only policy
the product may be used for a prohibited purpose
the customer has requested medical, dosage, administration, therapeutic, cosmetic, veterinary, or personal-use guidance
the order presents a fraud, payment, compliance, legal, shipping, or regulatory risk
the product cannot be shipped to the destination
stock is unavailable
payment cannot be verified
customer information is incomplete or inaccurate
dispatch would be unlawful, unsafe, or commercially unreasonable

Where we cancel an order before dispatch, we will normally refund the amount paid to the original payment method, unless we are legally required or permitted to take another action.

We may update this Refund Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

The version of the Refund Policy that applies to your order will normally be the version in effect at the time the order was placed, unless a change is required by applicable law.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

Where changes are significant, we may provide additional notice, such as by email, website notice, account notice, or another appropriate method.

You should review this Privacy Policy periodically to stay informed about how we process personal information.

FFor refund, return, cancellation, damaged parcel, missing order, or product issue enquiries, contact:

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